Processing Time
Orders are prepared in 1–3 business days before being dispatched from our warehouse. Processing time does not include weekends or public holidays. If an item is backordered or otherwise delayed we will notify you by email.
Transit Times
For Canadian addresses, standard delivery usually takes 3–7 business days after dispatch. For U.S. addresses, typical transit is 5–10 business days after dispatch. Transit estimates depend on the destination and carrier services available to that area.
Shipping Charges and Duties
Shipping fees vary by order size and destination. For cross-border orders, recipients may be responsible for import duties, taxes or brokerage fees assessed by the destination country; these are not controlled by our store. Original outbound shipping charges are non-refundable on returned orders.
Delivery Issues
If a shipment is lost or arrives damaged, contact us at [email protected] as soon as you notice a problem and provide your order number and a brief description. We will advise next steps. Please retain original packaging and take photos of any damage.
This store’s delivery settings
Orders are normally prepared within 1-3 business days. Estimated Canadian transit after dispatch is 3-7 business days. These herschelsupply Store settings control an order even when brand documentation shows a different estimate. Address questions may be sent to [email protected]; store address: 23 Rue des éperviers, Blainville, QC, J7C 6A5, Canada.