Ordering & Processing
Once you place an order it moves into our fulfilment queue. Our standard order preparation time is 1–3 business days. If you need a status update or have a special request, contact us at [email protected] or by phone at +1 4502762323.
Shipping Times
Shipments within Canada typically arrive in 3–7 business days after the parcel leaves our facility. Shipments to the United States normally take 5–10 business days. Transit times can vary with the destination and carrier workload.
Returns & Refunds
Returns are accepted within 30 days from the date you receive the item. You pay for return postage. We inspect returns and process refunds within 7 business days of receipt. Original outbound shipping charges are not refundable. If you have a damaged or defective item, contact us right away so we can advise next steps.
Product Questions
For questions about materials, fit or compatibility with your needs (for example: backpacks, golf travel bags, laptop sleeves, beanies or lunch boxes), please review the product listing first. If details are missing or you need clarification, email [email protected] and include the item name or SKU and your question.
Care & Maintenance
Each product may have unique care instructions. Look for the label inside garments and bags. When in doubt, spot-clean gently and air-dry to extend life. For items used in outdoor or sport settings, rinse salt or mud off as soon as practical and store dry.
Need a specific answer?
Email [email protected] or call +1 4502762323 with the details relevant to your question.