Returns Window
If you decide an item isn’t right, you have 30 days from the date you received it to return the product. Returns must arrive to us in resaleable condition where possible, with any included accessories or tags. We do not accept returns outside the 30-day period except where local consumer law provides otherwise.
Return Shipping and Costs
Refund Processing
After your return arrives and is inspected, we will process the refund within approximately 7 business days. Refunds are issued to the original payment method when possible. Original outbound shipping charges are not refunded.
Exchanges and Faulty Items
If an item is faulty or damaged on arrival, contact us promptly at [email protected] with photos and your order details so we can advise how to proceed. Faulty-item situations are handled case by case and may require an inspection or replacement.
Return handling: No restocking fee applies. Refunds normally take up to 7 business days to appear after we process them. Policy last updated: 10-Mar-25.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 23 Rue des éperviers, Blainville, QC, J7C 6A5, Canada.