Overview
We collect and handle personal information to operate our online store, complete purchases and provide customer service. This policy explains what we collect, how it is used, and how you can contact us about your data. Personal data is processed in accordance with applicable Canadian privacy laws.
Information We Collect
When you shop with us we may collect details such as your name, delivery and billing address, email address, phone number and payment information needed to complete a transaction. We may also keep records of communications you send us and notes from customer service interactions.
How We Use Personal Information
Your information is used to process orders, arrange delivery, handle returns and respond to enquiries. We may use contact details to send transactional messages related to your order. We do not sell your personal information to third parties.
Disclosure and Third Parties
We work with service providers who perform services on our behalf, such as payment processing and delivery. Those providers receive only the information necessary to fulfil their role and must protect it in line with contractual obligations. We may disclose information where required by law or to protect our legal rights.
Cookies and Site Function
Our site uses cookies and similar small files to store preferences and support essential functionality. You can change your browser settings to limit cookies, but some features of the site may not work properly if cookies are disabled.
Access, Correction and Contact
You can request access to personal information we hold about you, ask for corrections, or raise concerns by contacting us at [email protected]. Include sufficient details to help us identify your records.
Policy last updated: 10-Mar-25
Store contact: herschelsupply Store, 23 Rue des éperviers, Blainville, QC, J7C 6A5, Canada, +1 4502762323, [email protected].
Making a privacy request
Send a personal-information request for herschelsupply Store, 23 Rue des éperviers, Blainville, QC, J7C 6A5, Canada, to [email protected]. Identity verification may be required before it is completed.